Privacy Policy | Philly Lead Testing LLC

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Request a quote or estimate for lead testing services
Schedule an inspection or certification appointment
Contact us via phone, email, or our website contact form
Enter into a service agreement with us
Make a payment for our services

This information may include:

Contact Information: Name, email address, phone number, mailing address
Property Information: Property address, unit number, property type, number of bedrooms
Business Information: Company name, tax ID (for commercial clients)
Payment Information: Credit card numbers, billing address (processed securely through third-party payment processors)
Communication Records: Copies of correspondence, emails, and communication preferences

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, referring website addresses
Cookies and Similar Technologies: We use cookies to enhance your browsing experience (see Section 8 for details)

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

Public records and government databases (for property verification)
Payment processors and financial institutions
Marketing partners (with your consent)
Social media platforms (when you interact with our profiles)

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To schedule, perform, and report on lead testing and certification services

Legal Compliance

To comply with EPA, Philadelphia Department of Public Health, and other regulatory requirements

Payment Processing

To process payments and manage billing for our services

Communication

To respond to inquiries, send appointment confirmations, and provide customer support

Business Operations

To improve our services, conduct quality assurance, and analyze usage patterns

Security

To protect against fraud, unauthorized access, and other security threats

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

Laboratories: EPA-certified labs that analyze dust wipe samples
Payment Processors: Secure payment processing companies
IT Services: Hosting, data storage, and technology providers
Communication Services: Email and SMS notification providers

3.2 Legal Requirements

We may disclose your information when required by law, including:

Compliance with court orders, subpoenas, or legal processes
Response to requests from government agencies (EPA, Philadelphia Department of Public Health, etc.)
Protection of our rights, property, or safety, or the rights, property, or safety of others

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal and regulatory requirements (EPA and Philadelphia lead certification records must be retained for a minimum of 10 years)
Resolve disputes and enforce our agreements
Protect our legal rights

When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption: SSL/TLS encryption for data transmitted over the internet
Access Controls: Restricted access to personal information on a need-to-know basis
Secure Storage: Encrypted databases and secure servers
Regular Audits: Periodic security assessments and updates
Employee Training: Privacy and security training for all staff members

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you

Right to Correction

Request correction of inaccurate or incomplete information

Right to Deletion

Request deletion of your personal information (subject to legal retention requirements)

Right to Restrict Processing

Request limitation of how we use your information

Right to Data Portability

Request transfer of your information to another party

Right to Opt-Out

Opt-out of marketing communications and certain data sharing practices

To exercise these rights, please contact us at privacy@leadcertificationphilly.com or (484) 483-3435.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:

Types of Cookies We Use:

Essential Cookies: Necessary for website functionality and security
Performance Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies:

You can control cookie settings through your browser. Most browsers allow you to refuse or accept cookies, delete existing cookies, or receive notifications when cookies are set. Please note that disabling certain cookies may affect website functionality.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services (such as social media platforms, payment processors, or partner organizations). This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Post the updated policy on our website
Notify you of significant changes via email or through a notice on our website

We encourage you to review this Privacy Policy periodically for any updates.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by us and our service providers
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising CCPA rights

To exercise your CCPA rights, please contact us at privacy@leadcertificationphilly.com.

12. International Data Transfers

Our services are primarily operated in the United States. If you are located outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S., where our servers are located. The data protection laws in the U.S. may differ from those in your country.